Question 1

Do you offer a money-back guarantee?

Accepted Answer

Yes. Every vehicle comes with a 10-day, 1,000 km money-back guarantee. If you're not completely satisfied within that window, return it for a full refund — no questions asked.

Question 2

How does the $250 deposit work?

Accepted Answer

A $250 fully refundable deposit is collected to reserve the vehicle for you. It is applied directly to your purchase price at signing — it is not an extra charge.

Question 3

Can you deliver the car to me?

Accepted Answer

Yes, we offer nationwide delivery across Canada. Delivery cost is calculated based on the distance from our Richmond Hill dealership to your address. You'll see the exact cost during checkout.

Question 4

Are you an OMVIC Registered Dealer?

Accepted Answer

Yes. Planet Motors is an OMVIC Registered Dealer (Registration #5482807). OMVIC is Ontario's motor vehicle industry regulator, which means you're protected by Ontario consumer protection laws when you buy from us.

Question 5

What financing options are available?

Accepted Answer

We offer financing for all credit types, including new Canadians and those rebuilding credit. You can apply online in minutes and get a same-day response. We work with multiple lenders to find you the best rate.

Question 6

How do I sell or trade in my car?

Accepted Answer

Submit your vehicle details through our Sell or Trade page. We'll review the information and make you a firm offer, typically within 24 hours. No obligation — you can accept or decline.

Question 7

Are the vehicles inspected?

Accepted Answer

Yes. Every vehicle undergoes a thorough multi-point inspection before being listed. Certification is included in the listed price — there are no hidden prep fees.

Question 8

Do you sell electric vehicles (EVs)?

Accepted Answer

Yes — EVs and hybrids are a core part of our inventory. We carry Teslas, Chevrolet Bolt, Hyundai Ioniq, Kia EV6, and other popular electric models. All EVs are range-tested and battery-checked.

Question 9

What protection plans do you offer?

Accepted Answer

We offer Mechanical Breakdown Insurance (MBI), GAP Insurance, and Tire & Wheel Protection. These can be added during checkout or at any time before delivery.

Question 10

What are your business hours?

Accepted Answer

We're open Monday to Friday 9AM–7PM and Saturday 9AM–6PM. Sunday we're closed. You can always browse and purchase online 24/7.

Frequently Asked Questions

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